Support

Write to bilal@entropious.com — we answer within two working days. The answers below cover most questions.

I walked as a guest. How do I keep my road?

Settings → Account → Save my road with Google (or Apple). Nothing is lost: your days move to that account. Logging out as a guest without saving leaves that road behind for good.

I have a new phone

Sign in with the same Google or Apple account. Your road, journal and training history come back by themselves, then Restore purchases in Settings → Membership if the full road doesn't show.

How do I cancel my plan?

Settings → Membership → Manage or cancel your plan, or in your Apple ID / Google Play subscriptions. You keep the full road until the period you paid for ends. Refunds are handled by Apple or Google.

Reminders don't arrive

Check that notifications are allowed for Magnavia in your phone's settings, then open Settings → Your ritual and save your reminder time again. On Android, battery savers can delay reminders by a few minutes.

I missed a day

An ember keeps your flame through a missed day by itself. If the flame has gone out, the next walk is a Trial of Return — your days walked are never lost.

Apple Health or Health Connect

Training settings → Connect to Apple Health / Health Connect. What the app reads from Health stays on your phone (the Privacy Policy has the detail); switch it off there or revoke access in the Health app at any time.

Someone posted something that shouldn't be there

Report it in the app, on the line, post or fellow, and you can block or hide them too. Or write to us at the address above with what you saw.

Delete my Magnavia account

In the app: Settings → Account → Delete Account removes your account and what is kept with it (the Privacy Policy says exactly what). If it asks you to sign in again first, log out, sign back in and delete straight away. Cancel any subscription with Apple or Google too.

Without the app (if it is no longer on your phone): write to bilal@entropious.com from the email address you sign in with, with the subject "Delete my Magnavia account". If you walked as a guest there is no email to match, so tell us your fellowship name or invite code if you had one. We confirm by email and delete the account within 30 days.

What is deleted: your account and everything kept under it (your road, journal, training, food, letters, check-ins, devices and rewards), your Book's print file and order, what you posted in a fellowship, your reports and footprint lines, and the records our server keeps for you; you are removed from every fellowship. What can stay: your purchase history with Apple or Google, footprint lines left before 2 November 2026 (they carry nothing that identifies you), and what a print service already has for a Book at the press. The Privacy Policy has the details.

In crisis?

Magnavia can't help in an emergency, and nobody here is alerted by what you write. In the US or Canada call or text 988; elsewhere, your local emergency number.